Do you offer custom 3D printing services?
Yes. We provide custom 3D printing services for prototypes, personal projects, product development, and small-batch production.
What materials do you use?
We primarily use PLA, PETG, and other premium materials depending on the product and application requirements.
How long does production take?
Most standard orders are produced within 2–5 business days. Custom projects may require additional production time depending on complexity.
How long does shipping take?
Shipping across India typically takes 3–7 business days after dispatch, depending on your location.
Do you offer returns or refunds?
No. Gixel Labs follows a replacement-only policy for eligible cases such as damaged products, major manufacturing defects, or incorrect items received.
What is required for a replacement request?
Customers must provide a complete unboxing video, clear photos of the issue, and order details within 7 days of delivery. Requests without an unboxing video may not be accepted.
Can I request a prototype before bulk production?
Yes. We offer rapid prototyping services and can produce sample units before moving forward with larger production quantities.
Do you ship across India?
Yes. We ship across India through trusted courier partners. Delivery availability depends on serviceability in your area.