Effective Date: 8 June 2026
1. Acceptance of Terms
By accessing or placing an order on www.gixellabs.com, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services. These terms apply to all visitors, customers, and users of the site.
2. About Us
Gixel Labs is a 3D printing business based in India, offering standard and custom 3D printed products. Our registered business address and contact information are available on our website's Contact page.
3. Products and Orders
All products listed on our website are subject to availability. We reserve the right to discontinue any product at any time.
For custom orders:
• You are responsible for providing accurate design specifications, measurements, and requirements
• Gixel Labs will not be liable for errors arising from incorrect information provided by you
• A design approval or confirmation may be required before production begins
4. Pricing and Payment
All prices listed on the website are in Indian Rupees (INR) unless stated otherwise. Prices are inclusive of applicable taxes where mentioned. We reserve the right to change prices at any time without prior notice.
We accept the following payment methods:
• UPI, Net Banking, Debit/Credit Cards, and other methods available at checkout
• Payment must be completed before production or dispatch of any order
• In case of payment failure, the order will not be processed until successful payment is received
5. Shipping and Delivery
• We ship across India. International shipping may be available on request.
• Estimated delivery timelines are provided at checkout and are approximate — not guaranteed.
• Gixel Labs is not responsible for delays caused by shipping carriers, natural events, or circumstances beyond our control.
• Risk of loss and title for products pass to you upon delivery to the carrier.
6. Refund and Replacement
Our Refund and Replacement Policy is incorporated into these Terms of Service by reference. Please review it carefully before placing an order. In summary: we do not offer refunds. Replacements are provided only for products damaged during delivery or due to a manufacturing defect on our part.
7. Intellectual Property
All content on this website including logos, product images, designs, and text is the intellectual property of Gixel Labs and may not be reproduced, distributed, or used without prior written permission.
For custom orders, you represent that you have the right to use any designs, logos, or content you provide to us. Gixel Labs will not be liable for any intellectual property infringement arising from designs submitted by customers.
8. Prohibited Uses
You agree not to use our website or services to:
• Place fraudulent orders or provide false information
• Violate any applicable law or regulation
• Infringe on the intellectual property rights of others
• Transmit harmful, offensive, or disruptive content
• Attempt to gain unauthorised access to our systems
9. Limitation of Liability
To the maximum extent permitted by law, Gixel Labs shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website. Our total liability to you for any claim shall not exceed the amount paid for the order in question.
10. Privacy Policy
We collect and process your personal information in accordance with our Privacy Policy, which is available on our website. By using our services, you consent to the collection and use of your information as described therein.
We collect:
• Name, email address, phone number, and delivery address for order processing
• Payment information processed securely through third-party payment gateways (we do not store card details)
• Browsing data and cookies for improving your shopping experience
11. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.
12. Changes to Terms
Gixel Labs reserves the right to update or modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site following any changes constitutes your acceptance of the revised terms. We recommend reviewing this page periodically.
13. Contact Information
For any questions, concerns, or disputes regarding these Terms of Service, please contact us:
• Email: support@gixellabs.com
• Website: www.gixellabs.com
• Business Hours: Monday–Saturday, 10 AM – 6 PM IST
• Address: Pune, Maharashtra, India